Order policy

We want you to feel safe online and buy with confidence when shopping at SAVOLINNA FINE JEWELRY

 

CREATING AN ACCOUNT

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

PAYMENT

We accept:

CREDIT CARD – Visa, Mastercard

BANK TRANSFER – (order will be accepted and processed upon bank confirmation only)

 

PAYMENT SECURITY

All transactions on our website are processed using Paytabs, a secure online payment gateway that encrypts your card details in a secure host environment.

Due to the valuable nature of our pieces, card providers may sometimes automatically decline transactions for your protection, we may have to contact you directly to confirm the purchase.

We reserve the right to cancel any transaction if we have any reason to believe it may be fraudulent or an attempted fraud.

 

CURRENCIES

We show prices and accept payment in UAE Dirhams, US Dollar and Euro.

If you experience difficulties with your payment or order please contact our Customer Services team on [email protected]

 

SHIPPING

Confirmed payments for local or international orders will receive the tracking number as soon the order is ready for delivery. Our team will inform you with the expected delivery day.

Our courier cannot deliver to PO, APO, or FPO box address, you may request the shipment to be held for pickup. The receiver will then be able to pickup the shipment at the local courier station.

Note: The receiver address is still required for customs on international shipments.

 

The jewelry will be shipped from Dubai, UAE to your country by expert courier. The international shipment is free of charge for purchases above 5000.00AED, however custom taxes and duties might apply.

Please contact the authorities of your country if you are unsure of the amount.

 

All our pieces are handcrafted by expert artisans. If your order is not in stock, it will be specially made for you. This may take up to 2 weeks. Our team will confirm the expected delivery date upon payment confirmation of your order.

Savolinna Fine Jewelry Does Not accept order cancellations, returns or exchanges of any items with exception of faulty items with manufacturing flaws.

Note: Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 3 months after delivery.

All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

We are only able to exchange faulty items for the same item, subject to availability.

 

Savolinna Fine Jewelry 2020