Jewelry Care


18k Gold

To prevent damage to your white, yellow, or rose gold jewelry, we recommend you store it safely away from other pieces to avoid unnecessary scratches.

Gold should be kept away from harsh chemicals, such as cleaning and beauty products, to avoid damages to the metal.

All our 18k white gold has been coated with a white rhodium finish, this is a layer of plating applied to the metal to emphasize the bright white finish of the metal and can be especially susceptible to discoloration when brought into contact with chemicals. Should this occur, you can contact us at [email protected] for assistance and schedule a repair.



Diamonds are well known for their hardness on the Mohs scale, however, they can still be chipped or cracked when knocked, and care should be taken to avoid harsh contact when worn.

Diamonds can be easily cleaned using a small amount of liquid soap in tepid water and dried using a lint-free cloth to remove any dirt and grease to bring back their shine.


Emeralds are famous for their history and the deep luscious green color is one that cannot be matched by another stone. They are even more precious due to the care that needs.

Emerald is 7.5 to 8 on the Mohs scale and has fair to good toughness, making it a stone that requires more care in wearing than ruby or a sapphire. Even so, emeralds are beautiful stones for all types of jewelry and with proper care will last for generations.

Heat can damage emeralds, especially by extending existing fractures. Light and chemicals can cause the oils, resins, and polymers used to fill surface-reaching fractures to alter in appearance or deteriorate.

Some estimates state that 90 percent or more of emeralds are fracture-filled. Since the great majority of fashioned natural emeralds contain filled fractures, it’s risky to clean them ultrasonically or with steam. Ultrasonic vibrations can weaken already-fractured stones, and hot steam can cause oil or unhardened resin to sweat out of fractures. Professional cleaning is advised.

Sapphires & Rubies

Corundum (ruby and sapphire) is relatively hard—9 on the Mohs scale. It has excellent toughness and no cleavage, which is a tendency to break when struck. This makes it a great choice for rings and other mountings subject to daily wear.

Warm, soapy water is always safe. Ultrasonic and steam cleaners are usually safe for untreated, heat-treated, and lattice diffusion-treated stones. Fracture-filled, cavity-filled, or dyed material should only be cleaned with a damp cloth.

Other Gems

Porous gemstones, including amber, turquoise, opals, and pearls can be stained by oils or liquids, so it’s important to avoid contact with face creams, lotions, and household chemicals. Please contact us for professional cleaning.

Our after-sales customer care service is available at [email protected], from 9 AM to 10 PM +GMT4